Refund policy

Overview of Return Rules

Return rules can be set up to automatically apply to orders when customers place them. These rules determine how returns are processed when customers request them from your store. Based on these rules, an estimated refund is displayed to the customer.

Benefits of Return Rules

With return rules in place, customers can only submit return requests for items that meet the eligibility criteria you define. This ensures that you have better control over return requests and helps prevent customers from requesting returns for items that do not align with your policy.

Requirements for Using Return Rules

To enable return rules, self-serve returns must be activated. This feature allows customers to request returns directly from their accounts, where eligible items and any associated return fees are displayed.

Default Return Rules

Default return rules apply to most items in your store. These rules cover key aspects such as the return window, responsibility for return shipping costs, and any applicable restocking fees. Additionally, you can specify items as final sale, making them exceptions to the default return rules.

Written Return and Refund Policy

A written return and refund policy can be added or generated for your store. The generated policy does not automatically reflect the return rules you have set up, but you can use HTML to format the content of your store policies as needed.

Language and Policy Creation

The policy template generated by Shopify is available only in English and applies to checkouts set to the English language. If your store operates in another language, you will need to create your own policy. For this, consulting a local legal expert is recommended.

Important Reminder

You are responsible for adhering to your published return and refund policy. Make sure to review the policy thoroughly before adding it to your store.